Salon Do’s and Don’ts

Salon Do’s and Don’ts

In order to provide each client with the highest  level of care it is important for all clients, both new and existing  to adhere to very basic courtesies. We hope that you understand that these policies are in place for the benefit of all.

Punctuality and Courtesy

Arriving late may intefere with your treatment, all appointments may have to end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

New Clients

For your own comfort, we request that new clients arrive at least 5 minutes prior to your treatment booked time in order to register and complete a client record card.  Your details will be kept on record for return visits so that we can tailor our treatments to your needs. It is recommended that valuable items are left at home as beYOUtifi accepts no responsibility for any mislaid items. beYOUtifi is a strictly no smoking salon.  Please switch your mobile phone to silent mode whilst in the salon to avoid disturbing other clients.

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.

*Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Consultations

If you would like to inquire about a complimentary consultation please call or email us at hello@beyoutifi.com

Customer Care

At beYOUtifi you will experience an unparalleled level of service, in the unlikely event you are unhappy with the standard of treatment received, we will re-do or provide an alternative treatment of a complete treatment or element of a treatment of equal value completely free of charge within 1 week of initial treatment. Refunds WILL NOT be offered in any circumstances. In the event of a complaint a representative from the beYOUtifi management team will require a full inspection of the complaint with 48 hours of the treatment date. The inspection must be verified by a manager, commitment to a repeat treatment will not be given over the phone under any circumstances.

Deposits

In an effort to maintain the highest quality of service for all clients, we have adopted the following policy regarding deposits:

For services that take a double appointment slot, i.e. 2 hours or more we require a 50% deposit at the time of booking, which will be used toward your service at the time of checkout. We take payment at the time of reservation and do not store your credit card information.

If you made a deposit for your appointment and need to cancel for any reason, this deposit is ONLY refundable with at least 24 hour cancellation notice.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only Tuesday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against Beauty Clinic treatments.

Cancellations

Should you need to cancel or reschedule, please notify us at least 24 hours in advance. If you made a deposit for your appointment and need to cancel your appointment for any reason this deposit is ONLY refundable with at least 24 hours cancellation notice. Any appointment cancelled with less than 24 hours notice is considered a late cancelation. No-shows and late cancellations share the same policy. Please review our no-show policy below.

No-Shows

A client is considered a no-show when he or she does not cancel their scheduled appointment in advance of the scheduled time and does not show up for their appointment. When you miss an appointment with us we not only lose your business, but also the potential business of other clients who wait patiently on our ever growing waiting list. Clients who no-show more than twice will be required to pay in advance for all treatments.

No-Shows and Gift Vouchers

If a client no-shows for a complimentary service or gift voucher the 100% of the value will be withheld.

Patch Testing

Patch testing required for clients who have never had eyelash tinting.

Payment Options

All payment options available.

Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.

Product Returns

beYOUtifi will refund any product returned within 14 days of purchase as long as it is unopened and in perfect condition and you must be able to show your receipt of purchase.  A refund will be given by the same method of original payment.

Price Alteration

We reserve the right to alter prices without prior notice.

Prepaid Courses of Treatments

Have a validity of 12 months from date of purchase, unless otherwise stated.

Smoking

Please note that it is illegal to smoke anywhere in the Salon.

Return Policy

In the event you purchase any of our products for home use and find them to be defective, unfortunately we cannot provide cash refunds for returned products. Instead a credit will be provided for any returned products to be used on any other products or services.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.

Children

We kindly request that you do not bring children along for eyelash extension, brow extensions, etc. appointments. The times for these services are rather lengthy and your eyes will be fixed closed for the full duration of your appointment. Neither you or your technician will be in a position to care for your child during these services.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

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